Terms of service
Last updated: September 5, 2026
These terms cover orders placed with Uniquely Chic Florist & Boutique, either on uniquelychicflorist.com or over the phone. They are written in plain English on purpose. If anything here is unclear, call the shop and a real person will explain it.
Who we are
Uniquely Chic Florist & Boutique is a family-owned flower shop at 9500 Brimhall Road, Suite 701, Bakersfield, California. Everything we sell is arranged by hand in our studio. We have been in business since 2007.
Placing an order
When you place an order you are making an offer to buy. We accept it when we charge your card and send your confirmation email. We may decline or cancel an order if we cannot reach the delivery address, if a product is listed at an obviously wrong price, or if the order looks fraudulent. If we cancel, you are refunded in full.
Please double-check the recipient's name, address, and phone number before you submit. A wrong address is the single most common reason a delivery fails.
Substitutions
Flowers are a seasonal, living product. If a particular stem or container is not available on the day, our designers will substitute something of equal or greater value in the same style, color palette, and feel as the arrangement you chose. We will always keep the overall look and the value you paid for.
For arrangements where a specific flower is the whole point, such as a dozen red roses, we will call you before substituting.
What the photos show
Product photos show the style, scale, and color palette of an arrangement. Because every piece is built by hand from whatever came in fresh that week, your arrangement will be as close as possible to the photo but will not be identical. That is the nature of real flowers.
Delivery and pickup
We deliver by hand across Bakersfield and the surrounding areas, including Shafter. We do not ship flowers in a box. You can also collect your order from the shop during opening hours.
We deliver to homes, offices, hospitals, care facilities, funeral homes, and churches. For hospitals and funeral homes, please give us the recipient's full name and, where you can, the room or service time.
If nobody is home, we will leave the arrangement in a safe, shaded spot and let you know, unless you have told us not to. If the location is not safe to leave flowers, we will bring them back to the shop and call you to arrange a second attempt. A second attempt caused by a wrong or incomplete address may be charged.
Same-day cutoff
Orders placed by 12:00pm Pacific, Monday to Saturday, are delivered the same day. Anything after that goes out the next delivery day. We are closed on Sundays. During Valentine's Day, Mother's Day, and the December holidays we may need extra time, and the cutoff can move earlier.
Changes and cancellations
Call the shop as soon as you can. We can usually change or cancel an order at no charge while it is still in the studio. Once the arrangement has been built and loaded for delivery we cannot cancel it, because it is a fresh, made-to-order product.
If something is wrong
If your flowers arrive damaged, or they are not what you ordered, call us within 24 hours of delivery and send us a photo if you can. We will replace the arrangement or refund it. Fresh flowers are perishable, so we cannot take responsibility for arrangements that were left in a hot car, placed in direct sun, or not given water.
Prices and payment
Prices are shown in US dollars and include our design work. Delivery is a flat $18.00, shown separately at checkout, and sales tax is calculated where required. We do not add service charges, handling fees or fuel surcharges.
We accept the cards and wallets shown at checkout. Prices can change without notice, but the price you were charged at checkout is the price you pay.
We charge your payment method when you place the order, not when it is delivered, because work on the design begins straight away. If the authorization fails you will be told at checkout and asked for another method.
An order confirmation appears at the end of checkout and is emailed to the address you entered. If no confirmation email arrives, check the address you typed and then call us at (661) 588-7997 before ordering again, so you are not charged twice.
On your bank or card statement the charge appears as UNIQUELY CHIC FLORIST. If you see a charge you do not recognize, please call us before disputing it — we can usually find the order in a minute or two.
Classes and workshops
Class seats are paid in full at the time of signing up and are non-refundable and non-exchangeable, because we buy your flowers and materials ahead of the date. If we have to cancel a class, you get a full refund or a seat at the next one, whichever you prefer.
Copyright and use of our content
The photographs of our arrangements, our written descriptions and our logo belong to Uniquely Chic Florist & Boutique. Please do not copy them for commercial use. You are welcome to share a link to any page, and florists and customers are welcome to reference us with credit.
Anything you download from this site, you download at your own risk.
Using this website
The text, photographs, and design on this site belong to Uniquely Chic Florist & Boutique. Please do not copy them for commercial use without asking. You agree not to use the site to break the law, to interfere with how it works, or to collect other people's information.
We do our best to keep product details, prices, and availability accurate, but we cannot promise the site is free of errors. We may correct mistakes and update information at any time.
Liability
Our responsibility for any order is limited to the amount you paid for it. We are not liable for indirect losses, such as the consequences of a delivery arriving late. Nothing in these terms limits any right you have under California law that cannot be limited.
Governing law
These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Kern County, California.
Changes to these terms
We may update these terms as the shop changes. The version on this page is the one that applies to your order.
Talk to us
Questions about an order, a delivery, or anything on this page:
Uniquely Chic Florist & Boutique
9500 Brimhall Road, Suite 701
Bakersfield, CA 93312
Phone: (661) 588-7997
Email: info@ucflorist.com
Monday to Friday 10am to 6pm, Saturday 10am to 2pm, closed Sunday