Refund policy
Last updated: September 5, 2026
Fresh flowers are perishable, so we do not offer returns the way a clothing shop would. What we do offer is this: if the flowers we sent you are not right, tell us and we will make it right. We have been doing this in Bakersfield for years and our reputation matters more to us than any single order.
If something is wrong with your flowers
Call us at (661) 588-7997 or email info@ucflorist.com within 24 hours of delivery or pickup. A photo helps us a great deal. Depending on what happened, we will do one of the following, and we will agree it with you before we act:
- Remake and redeliver the arrangement at no charge.
- Refund part of the order.
- Refund the order in full.
Flowers that arrived damaged, wilted, or clearly not what was ordered are always put right. Because flowers keep aging after they leave us, we cannot assess a problem reported more than 24 hours after delivery, and normal fading over several days is not a fault.
Care matters
Arrangements need water, a cool spot, and no direct sun or draughts. We cannot replace flowers that were left in a hot car, a sunny window, or without water.
Cancelling or changing an order
Call the shop as early as you can. Orders can be changed or cancelled for a full refund up until we begin making the arrangement, which is generally the morning of the delivery date. Once an arrangement has been made or has left the shop with a driver, we cannot cancel it, though we can usually change the delivery address if the driver has not yet arrived.
Delivery problems
If nobody is home, our driver leaves the flowers in a safe, shaded spot at the address and lets you know. If the address turns out to be wrong or incomplete and the flowers cannot be delivered, we will contact you to arrange a second attempt; a second delivery fee applies. If the flowers were undeliverable because of a mistake on our end, we redeliver at no charge.
Refunds
Approved refunds go back to the original payment method. Your bank usually posts them within five to ten business days. If you paid the $18.00 delivery fee and we could not deliver because of something we did, that fee is refunded too.
Substitutions
Our photos show a style rather than an exact bouquet. Seasonality, weather and market supply mean a specific stem or vase is not always available. When that happens we keep the style, theme, color scheme and value of what you ordered, substituting only items of equal or higher value. Full detail is on our substitution policy page.
Talk to us
Uniquely Chic Florist & Boutique, 9500 Brimhall Road, Suite 701, Bakersfield, CA 93312. Phone (661) 588-7997, email info@ucflorist.com. Nothing in this policy limits any right you have under California law.